Accessibility Statement — South Kensington Home Clearance Services

South Kensington House Clearance is committed to making our services and information accessible to everyone. This accessibility statement explains how our local clearance and removal pages, booking processes and customer information adhere to accessibility best practices. We aim to provide an inclusive experience for customers seeking house clearance in South Kensington and nearby areas, whether they are booking a small flat clearance or a full home removal.

We follow recognised accessibility standards and continually review how accessible our content and practical services are. Our approach covers the digital content you interact with and the physical experience when our team provides on-site house clearance in South Kensington. We work to ensure that information is perceivable, operable, understandable and robust for as many users as possible.

To support different ways of accessing information we include features designed for assistive technologies and keyboard-only users. Our aim is to make service descriptions, pricing guidance and appointment steps straightforward to read and navigate. If you require additional adjustments during the process of arranging or conducting a South Kensington clearance, please let us know via your usual contact channel so we can make appropriate arrangements.

Standards and compatibility

We strive to meet WCAG 2.1 Level AA standards across our digital materials and online service descriptions. This includes clear structure, sufficient colour contrast, meaningful headings, alternative text for images where applicable and keyboard operability across interactive elements. Our systems are tested regularly to improve compatibility with current versions of mainstream browsers and assistive tools used by the community.

Screen-reader support and keyboard navigation

Our pages are structured to assist screen readers with logical headings and labelled controls. We provide focus indicators and ensure interactive controls are reachable and usable with keyboard navigation alone. If you rely on screen-reader software, alternate document formats or a specific input device, we will make reasonable efforts to provide the information or service in a suitable format.

Key accessibility features include:

• Keyboard accessibility for forms and booking flows so users can complete tasks without a mouse;
• Clear semantic structure to enable screen readers to interpret headings, lists and buttons correctly;
• Consistent navigation across pages describing our South Kensington clearance services to reduce cognitive load.

We are committed to ongoing improvements. This means routine checks, remedial updates and testing with assistive technologies to address issues that might affect access. Our team documents accessibility concerns and prioritises fixes that impact user workflows for arranging house removals and clearances in the South Kensington area.

Accessible customer interactions: when our crew attends a property, we follow agreed accessibility preferences such as arrival arrangements, communication preferences and on-site support requirements. We encourage customers to share any specific needs or mobility considerations before the clearance appointment so our operatives can plan safely and respectfully.

Contact for accessibility requests: please use the contact channels provided in your booking confirmation or client account, or reach out through the communication methods you used to arrange services. We will respond to reasonable accessibility requests and provide alternative formats of important documents where necessary. We do not publish personal contact details in this statement, but we will work with you to ensure a suitable communication route is used.